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Talk to us
One inbox reaches us directly. Start your subject with the topic below so your message gets to the right place quickly.
Technical support
Problems with jobs, API keys, connections or the dashboard. Include the job id (job_…) and the environment.
Subject: [Support]Billing and credits
Questions about a charge, a top-up or a refund. Include the job id or the date and amount of the payment.
Subject: [Billing]Security
Report a vulnerability or a suspected exposed key. Describe the issue and how to reproduce it; please do not test against other customers’ data.
Subject: [Security]Privacy and legal
Data access, correction or deletion requests, account closure, and questions about our Terms or Privacy Policy.
Subject: [Privacy]Partnerships and early access
Building an AI product, offering an executor or agent, or interested in volume use? Tell us what you are building.
Subject: [Partnership]
Before you write
- Many answers are in the quickstart and the API reference.
- For a failed or rerouted job, the job page in the dashboard shows each attempt, its normalized error and the verification checks — include what you see there.
- Write from the email address on your account so we can find your workspace.
Never send secrets
Do not include API keys, passwords, OAuth tokens or authorization headers in an email. We will never ask for them. Key prefixes (the first characters shown in the dashboard) are enough to identify a key. If a key may have leaked, revoke it in the dashboard first, then tell us.